Frequently Asked Questions

Everything you need to know about our waterproof essentials.

Are Rains products completely waterproof?

Yes, all Rains products are designed with a signature PU coating and ultrasonically welded seams to ensure they are fully waterproof and windproof in all conditions.

How long does shipping take?

Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the product is defective.

How should I clean my Rains jacket?

We recommend using a damp cloth and mild soap for spot cleaning. Do not machine wash, tumble dry, or iron, as this can damage the waterproof coating.

Do you offer a warranty on your products?

Yes, all Rains products come with a 2-year manufacture warranty that covers production defects such as seam failures or hardware issues.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.